Three mini-waste bins in green, red and blue and featuring the recycling symbol standing on an office desk. Behind them, a smiling woman can be seen working at a laptop, who is throwing a crumpled piece of paper into the green bin.

Customer satisfaction

Personal service and uncomplicated solutions

The objectives of RIGK orientate themselves towards guaranteeing nationwide and uncomplicated solutions for the recovery of industrial, commercial and agricultural packaging and plastic products. Here our primary focus is on customer satisfaction, to which our Team commits itself daily: with personal contacts, comprehensive services and individual consultation.

In close collaboration with our customers, we have over the years thus created numerous successful solutions for the optimisation of the closed loop recycling management. Today, we can look back proudly on a multitude of long-term business relationships which will also be receiving our full attention and support in the future.

The RIGK customer survey

 Round pie chart with 98 percent “satisfied” and 2 % “dissatisfied”

We asked 60 of our licence customers how satisfied they are with the service and solutions provided by RIGK. The findings: 59 of them were fully satisfied. Customers particularly praised the personal service, cost efficient solutions, RIGK climate protection certificates as well as time and personnel cost savings thanks to the comprehensive and legally-compliant organisation of the recovery of materials by RIGK.

With skilled advice in the case of questions and queries on the Packaging Law as well as other matters, we are, also in 2019, a reliable partner for our customers.

 

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Quality standard

All information on the quality standard of the RIGK services and our successfully certified Environmental and Quality Management Systems.

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RIGK history

The milestones and successes of RIGK in over 25 years of innovative plastic recycling for industry and agriculture.

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Do you have any questions?

Then simply call us, or send us an email! Your RIGK contact is happy to assist you personally with additional information, and will advise you on all recovery and recycling topics.

Claudia Hoese
Claudia HoeseCustomer Service Industrial Systems, Press relations